I had my K Fusion hair treatment done at a local salon. I was a little worried how they applied it because I did look it up and saw it wasn't being done as recommended although the hairdresser kept reassuring me it was going to be ok.
I had a sleepless night and in the morning started looking on the Internet to check my hair wasn't about to fall out!
I came across dnl email address and decided to email my concerns.
I couldn't believe it, they called me on my mobile within the hour!
Asking lots of questions and trying to reassure me. I was lucky, we realised I only live about 5/6 miles away from where they are based. Lorraine could tell I was concerned and asked me to come to her anytime today so she could check my hair & deal with it if necessary.
I did, I couldn't believe it, Lorraine was so lovely, not rushing me in & out ( even though she had clients with her) she checked my hair and gave me reassurance and care instructions.
Happy to say my hair hasn't fallen out, it's lovely & straight.
AMAZING customer service, I was truly impressed!
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