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Terms & Conditions

about-us

 

To report a discrepancy with your order or to report any damages please call +44 (0) 208 2591 or email sales@dnlhair.co.uk

D & L HAIR PRODUCTS LTD/GENERAL RETURNS POLICY

  • Please inspect your order for accuracy. Discrepancies must be reported within 3 working days of receipt
  • All shampoos, conditioners and styling products are non-returnable once opened or 30 days after receipt
  • Keratin treatments have a 90 day manufacture warranty
  • Unopen treatments can be returned within 15 days of receipt
  • Treatments can be returned if defective within 90 days of receipt
    • The bottle must contain 50% or more of the treatment
    • We will exchange the defective treatment for a new bottle of product
    • The product will be tested for variations. A final credit may be withheld until testing is completed
  • All hair appliances have a limited 1-year warranty
    • The appliance must be returned with the original container
    • The return must include a copy of the sales receipt/invoice
    • We will exchange the defective item for one of equal or greater value