Terms & Conditions
To report a discrepancy with your order or to report any damages please call +44 (0) 208 2591 or email sales@dnlhair.co.uk
D & L HAIR PRODUCTS LTD/GENERAL RETURNS POLICY
- Please inspect your order for accuracy. Discrepancies must be reported within 3 working days of receipt
- All shampoos, conditioners and styling products are non-returnable once opened or 30 days after receipt
- Keratin treatments have a 90 day manufacture warranty
- Unopen treatments can be returned within 15 days of receipt
- Treatments can be returned if defective within 90 days of receipt
- The bottle must contain 50% or more of the treatment
- We will exchange the defective treatment for a new bottle of product
- The product will be tested for variations. A final credit may be withheld until testing is completed
- All hair appliances have a limited 1-year warranty
- The appliance must be returned with the original container
- The return must include a copy of the sales receipt/invoice
- We will exchange the defective item for one of equal or greater value